- Mandate:
The Department of Social Welfare and Development (DSWD) is a national agency mandated to provide assistance to local government units (LGUs), non-government organizations (NGOs), other national government agencies (NGAs), people’s organizations (POs) and other members of civil society in effectively implementing programs, projects and services that will alleviate poverty and empower disadvantaged individuals, families and communities for an improved quality of life (Executive Order No. 15 issued in 1998). It also implements statutory and specialized programs which are directly lodged with the Department and/or not yet devolved to the LGUs (Executive Order No. 221 issued in 2003). These two issuances direct the DSWD to balance its “enabling and implementing” roles as it performs its crucial functions as one of the poverty alleviation agencies of the government.
- Vision:
The Department of Social Welfare and Development envisions all Filipinos free from hunger and poverty, have equal access to opportunities, enabled by a fair, just, and peaceful society.
- Mission:
To lead in the formulation, implementation, and coordination of social welfare and development policies and programs for and with the poor, vulnerable and disadvantaged
- Service Pledge:
The DSWD Core Values of Respect for Human Dignity, Integrity and Service Excellence:
Maagap at Mapagkalingang Serbisyo
Serbisyong Walang Puwang sa Katiwalian
Patas na Pagtrato sa Komunidad
օ CITIZEN’S CHARTER 2024 2nd EDITION
ο CITIZEN’S CHARTER 2024 1st EDITION
ο CITIZEN’S CHARTER 2024 1st Edition
o CITIZEN’S CHARTER HANDBOOK 2022 1st Edition Filipino Version
ο CITIZEN’S CHARTER 2023 14th Edition
ο Frontline Services
- Data-Sharing Name Matching
- Endorsement of Duty-Exempt Importation of Donations to SWDAs
- Grievance Intake and Response, 4Ps (Walk-in)
- Grievance Management Process for SLP
- Handling of 8888 Inquiries, Complaints and Grievances
- Handling of Inquiries, Request for Assistance, and Complaint
- Implementation of Government Internship Program (GIP)
- Implementation of Supplementary Feeding Program
- Issuance of Certificate of Auhotrity to Conduct Fund Raising
- Issuance of Certificate of Authority to Conduct Fund Raising…
- Issuance of Certificate of Authority to Conduct National Fun…
- Issuance of Certificate of Employment (COE) to Separated Off…
- Issuance of Certificate of LWOP No LWOP to Separated Officia…
- Issuance of Completed Central Office Clearance Certificate
- Issuance of Gate Pass for Properties for Repair, Replacement
- Issuance of Property Clearance for Separated Officials and E…
- Issuance of Service Record (SR) to Separated Officials and E…
- Licensing of Private Social Welfare and Development Agencies…
- Obtaining Social Welfare and Development Data and Informatio…
- Offsite Implementation or Assessment of Individual Clients O…
- Onsite Implementation or Assessment of Individuals in Crisis…
- PLHIV Referral for Care and Support Services
- Pre-Accreditation of Social Welfare and Development and Serv…
- Procedure in the Implementation of the Social Pension for In…
- Process for Referrals received through Individual, Group, As…
- Process for the Provision of Livelihood Assistance to Walk-i…
- Processing of BIR Form – Certificate of Donation
- Processing of Relief Augmentation Request
- Processing of Request for Accounting Certifications for Form…
- Provision of Assistance to Person Living with HIV
- Provision of Assistance to Solo Parents
- Provision of Assistance under the Recovery Reintegration Pro…
- Provision of Centenarians Gifts to centenarians
- Provision of Resource Person to DSWD Intermediaries and Stak…
- Registration of Social Welfare and Development Agencies (SWD…
- Request for Borrowing Regional Learning Resource Center (RLR…
- Securing Travel Clearance for Minors Travelling Abroad (MTA)
- Technical Assistance on Program and Project Development or E…
- Technical Assistance on the STB-Developed Programs and Proje…
- Walk-in Name Matching Data Process
- Accreditation of Civil Society Organization (CSOs) as Benefi…
- Accreditation of Civil Society Organizations (CSOs) as Benef…
- Accreditation of Pre-Marriage Counselors
- Accreditation of Social Workers Managing Court Cases
- Approval for the Conduct of Research Studies in DSWD Offices…
- Auxiliary Social Services to Persons with Disabilities
- Data-Sharing – List of Data Subjects
- Data-Sharing – Statistics Raw Data Requests
ο Non-Frontline Services
- Issuance of Certificate of Employment (COE) to Current Offic…
- Issuance of Certificate of Leave Credits (CLC) to Current Of…
- Issuance of Certificate of Leave Without Pay (LWOP) No LWOP t…
- Issuance of Certificate of Performance Rating
- Issuance of Online Certificate of No Pending Administrative…
- Issuance of Service Record (SR) to Separated Officials and…
- Issuance of Sticker Pass
- KEC or RLRC Function Room Reservation and Use
- Procurement under Agency to Agency
- Procurement Under Direct Contracting
- Procurement under Direct Retail Purchase of Petroleum Fuel,…
- Procurement under Emergency Cases
- Procurement under Highly Technical Consultant
- Procurement under Lease of Real Property and Venue
- Procurement under Repeat Order
- Procurement under Scientific, Scholarly or Artistic Work, Ex…
- Procurement under Shopping under Section 52.1 (B)
- Procurement under Small Value Procurement
- Procurement under Two (2) Failed Biddings
- Provision of Technical Assistance of Property and Supply Man…
- Recording, Documentation and Issuance of Expendable or Consu…
- Re-issuance of Equipment and Semi-Expendable Supplies
- Request for Technical Assistance for Special Sanitation and…
- Request for Use and Monitoring of Vehicle
- Surrender or Turn-Over of Property and Cancellation of Prope…
- Transfer of Property Accountability
- Vulnerability Assessment
- Data Sharing with DSWD OBSUs – Statistics Raw Data Request
- Data-Sharing with DSWD OBSUs – List of Data Subjects
- Data-Sharing with DSWD OBSUs – Name Matching Request
- Facilitation of Request for Relief from Property Accountabil…
- Facilitation of Request for Relief from Property Accountabil…